Privacy policy

Privacy Policy 

Last updated: November 1, 2025

At Novormo, we take your privacy seriously. This Privacy Policy explains how we collect, use, and share your personal information when you use our services or make a purchase through www.novormo.com.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. The updated version will always be published on this page with a new “Last Updated” date.

Information We Collect and How We Use It

Information You Provide to Us Directly

  • Contact Information: name, address, phone number, and email address
  • Order Information: billing address, shipping address, payment details, and order history
  • Account Information: username, password, and security questions
  • Customer Support Information: details you share when contacting our support team

Information We Collect Automatically

  • Usage Data: device information, IP address, browser details, and your interactions with our website
  • Cookies and Similar Technologies: used for analytics, personalization, and marketing

Information From Third Parties

  • Service Providers: payment processors, shipping carriers, and partners who help fulfill orders
  • Marketing & Advertising Partners: for personalized promotions and ads

How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders
  • To provide and improve customer support
  • To operate, optimize, and improve our website and services
  • For marketing and promotional communication
  • For fraud prevention, risk detection, and security purposes

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

How We Share Your Information

We only share your information with:

  • Service Providers who help us process payments, deliver orders, and operate our business
  • Marketing Partners that assist with advertising and promotions
  • Legal Authorities when required to comply with applicable laws or lawful requests

We do not sell your personal information.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such information is identified, we will promptly delete it.

Data Security and Retention

We take measures to protect your personal information from unauthorized access, disclosure, or misuse. We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Request a copy (data portability) of your information
  • Opt out of marketing communications
  • Object to certain data processing activities

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). Please contact us if you wish to exercise these rights.

International Users

Your personal information may be transferred and processed outside your country, including in the United States and other locations, in compliance with applicable laws.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

Support Hours: Monday – Saturday, 09:00 – 17:00 (ET)
Email: support@novormo.com
Phone: +31 6 44908879
Address: Verdunplein 17, 5627SZ Eindhoven, The Netherlands

Novormo is responsible for the processing of your personal information in accordance with applicable U.S. privacy laws.